Returns & Exchanges

At Cloudpillo, we want you to experience the ultimate sleep comfort, which is why we offer a 30-day trial period on all our products. If you are not completely satisfied, you can return or exchange your items for a full refund within this timeframe.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all components and tags are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop the package off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.