Frequently Asked Questions

Everything you need to know about your journey to better sleep.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day risk-free trial on all our products. If you are not completely satisfied, you can return your item for a full refund within 30 days of delivery, no questions asked.

Are Cloudpillo products hypoallergenic?

Yes, all our pillows and bedding are crafted with hypoallergenic materials and Oeko-Tex certified fabrics to ensure a safe and healthy sleep environment for everyone.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.

How do I care for my Cloudpillo?

Most of our pillow covers are machine washable on a gentle cycle. We recommend air drying to maintain the integrity of the fibers. Specific care instructions are included on the product label.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times vary by location and will be calculated at checkout.